Policy & FAQs

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may notify us within 3 days of receipt for a refund of the cost of the knife or item. Please note that shipping charges are not refundable and all returns are subject to a 10% restocking and credit card processing fee.

To be eligible for a refund, the item must be returned in the same condition as received and must be shipped fully insured via any common carrier. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)

If an item needs to be returned due to our error, we may offer a full refund at our discretion. Please note that any condition visible in our product pictures is considered to be disclosed and does not constitute an error or omission on our part.

To initiate a return, please contact us before sending the item back. All returns must be insured. Returns must be mailed to:

Knife River Customs

2192 Hillview Rd

Mounds View, MN

55112

Please allow up to 10 business days for your return to be processed once it is received. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment.

Note: Refunds are not available for classes.

Contact us.

Nick@KnifeRiverCustoms.com